Privacy notice
Enegence SAPI de CV, hereinafter "Enegence", with domicile in Av. Reforma 250, 8th floor, suite 800, col. Juárez, alcaldía Cuauhtémoc, C.P. 06600, in Mexico City, country Mexico, and internet site www.enegence.com.mx, is responsible for the use and protection of your personal data, and in this regard we inform you of the following:
For what purposes will we use your personal data?
In addition to the requested service, we may use your personal information for the following secondary purposes that are not necessary for the requested service, but that allow and facilitate us to provide you with a better service:
• Identification
• Marketing or advertising
• Commercial prospecting
If you do not want your personal data to be used for these secondary purposes, please indicate so below. I do not consent to my personal data being used for the following purposes:
The refusal to use your personal data for these purposes shall not be a reason for us to deny you the services and products you request or contract with us.
What personal data will we use for these purposes?
To carry out the purposes described in this privacy notice, we will use the following personal data:
• Identification data
• Contact information
How can you access, rectify or cancel your personal data, or object to its use?
You have the right to know what personal information we have about you, what we use it for and the conditions of the use we make of it (Access). Likewise, it is your right to request the correction of your personal information in case it is outdated, inaccurate or incomplete (Rectification); to ask us to remove it from our records or databases when you consider that it is not being used properly (Cancellation); as well as to oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights. To exercise any of the ARCO rights, you must submit the respective request by sending an email to contacto@enegence.com.mx. To learn about the procedure and requirements for the exercise of ARCO rights, you can send an email to contacto@enegence.com.mx.
The contact details of the person or department of personal data, who is in charge of processing ARCO rights requests, are as follows:
a) Name of the person or personal data department: Human Resources
b) Address: Av. Reforma 250, 8th floor, suite 800, col. Juárez, alcaldía Cuauhtémoc, C.P. 06600, Mexico City, country Mexico.
c) E-mail: contacto@enegence.com.mx
You can revoke your consent for the use of your personal data.
You may revoke the consent which, if any, you have given us for the processing of your personal data. However, it is important to note that not in all cases we will be able to fulfill your request or terminate the use immediately, since it is possible that for some legal obligation, we may need to continue processing your personal data. Also, you should consider that, for certain purposes, the revocation of your consent will mean that we can no longer provide the service you requested, or the termination of your relationship with us. To revoke your consent, you must submit your request by e-mail to contacto@enegence.com.mx.
To learn about the procedure and requirements for the revocation of consent, you can send an e-mail to contacto@enegence.com.mx.
How can you limit the use or disclosure of your personal information?
In order for you to limit the use and disclosure of your personal information, we offer you the following options: By sending an e-mail to contacto@enegence.com.mx. In addition, we inform you that we have the following exclusion lists, in which you can register so that your personal data are not processed for certain purposes:
| Name of the list | Purpose for which it applies | Means to obtain more information |
|---|---|---|
| Marketing and advertising exclusion | Marketing and advertising | contacto@enegence.com.mx |
| Exclusion of commercial prospecting | Commercial prospecting | contacto@enegence.com.mx |
Use of tracking technologies on our website
We hereby inform you that we use cookies on our website, web beacons or other technologies, through which it is possible to monitor your behavior as an Internet user, as well as to provide you with a better service and experience when browsing our website. The personal data we collect through these technologies will be used for the following purposes: Distinction of users. Interaction with Enegence's web portal. The personal data we obtain from these tracking technologies are as follows:
• User ID
• Navigation information
How can you find out about changes to this privacy notice?
This privacy notice may be modified, changed or updated due to new legal requirements derived from our own needs for the products or services we offer; our privacy practices; changes in our business model; or other causes. We are committed to keeping you informed about the changes that this privacy notice may undergo, through: www.enegence.com.mx/avisoprivacidad. The procedure through which notifications of changes or updates to this privacy notice will be carried out is as follows: You will be notified by e-mail or through the Enegence website.
Your consent to the processing of your personal data
Last update: 10/05/2022
ISMS Policy
Enegence's Management provides the necessary resources to establish and operate its Information Security Management System (ISMS) to maintain the confidentiality, integrity, and availability of the information contained in the processes, information systems, personnel, and the infrastructure of its consulting and services related to the electricity and natural gas markets, delivered through the platform SMART (Market Solutions, Analysis, and Technical Results) by Enegence.
Our Information Security Management System is aligned with the needs of the organization, the expectations of interested parties, and relevant internal and external factors.
We consistently observe our clients' requirements, the requirements of the national standard NMX-I-NYCE-27001-2022, the international standard ISO/IEC 27001:2022, and the requirements of all applicable laws or regulations.
Enegence's Management is committed to continuously reviewing and improving the controls and processes of the Information Security Management System, ensuring the relevant actions are taken to achieve its objectives.